Privacy Policy

Mushustore operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, as a customer, with a personalized shopping experience (hereinafter the "Services"). Mushustore is a store powered by Shopify, which enables us to provide you with the Services. This Privacy Policy describes how we collect, use and disclose your personal information when you access or use the Services, make a purchase or any other transaction, or when you communicate with us by any other means. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing and using our Services, you acknowledge that you have read this Privacy Policy and understand the terms under which your information is collected, used and disclosed as described herein.

Personal Information We Collect or Process

When we use the term "personal information," we refer to information that identifies you or can reasonably be linked to you or another person. Personal information does not include information collected anonymously or rendered non-identifiable. Depending on how you interact with the Services, your place of residence, and to the extent permitted or required by applicable law, we may collect or process the following categories of personal information:

  • Contact details including your name, address, billing address, shipping address, phone number and email address.
  • Financial information including credit card, debit card and bank account numbers, payment card details, bank account information, transaction details, payment method, payment confirmation and other payment details.
  • Account information including your username, password, security questions, preferences and settings.
  • Transaction information including items you view, add to your cart, add to your wishlist, purchase, return, exchange or cancel, as well as your past transactions.
  • Your communications with us including information you include in your communications with us, such as when you submit a customer service inquiry.
  • Device information including information about your device, browser or network connection, your IP address and other unique identifiers.
  • Usage information including information about your interaction with the Services, such as how and when you access or interact with them.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, access or use the Services, communicate with us, or otherwise provide us with your personal information.
  • Automatically through the Services, including from your device when you use our products or services or access our websites, and through the use of cookies and similar technologies.
  • From our service providers, including when we engage them to implement certain technologies and when they collect or process your personal information on our behalf.
  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

  • Providing, adapting and improving the Services. We use your personal information to provide you with the Services, including to fulfill our contract with you, process your payments, process your orders, remember your preferences and items of interest, send you account-related notifications, process purchases, returns, exchanges or other transactions, create, maintain and otherwise manage your account, arrange shipping, facilitate any returns and exchanges, allow you to post reviews, and create a personalized shopping experience — for example by recommending products related to your purchases. This may include using your personal information to tailor and improve the Services in a more relevant way.
  • Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending you marketing, advertising and promotional communications by email, SMS or postal mail, and to show you online advertisements for products or services on the Services or on other websites, including based on items you have previously purchased or added to your cart, as well as your other activities on the Services.
  • Security and fraud prevention. We use your personal information to authenticate your account, provide a secure checkout and shopping experience, detect, investigate or respond to fraudulent, illegal, dangerous or malicious activity, protect public safety and secure our services. If you choose to use the Services and create an account, you are responsible for keeping your account credentials confidential. We strongly recommend that you do not share your username, password or any other access credentials with anyone.
  • Communicating with you. We use your personal information to provide customer service, respond to your inquiries, offer you efficient services and maintain our business relationship with you.
  • Legal reasons. We use your personal information to comply with applicable law or to respond to valid legal proceedings, including requests from law enforcement or government agencies, to investigate or participate in civil discovery proceedings, potential or ongoing litigation, or other adversarial proceedings, and to enforce applicable terms or policies, or to investigate potential violations thereof.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate reasons, in accordance with this Privacy Policy. These circumstances may include:

  • With Shopify, service providers and other third parties that provide services on our behalf (e.g. IT management, payment processing, data analytics, customer service, cloud storage, fulfillment and shipping).
  • With business and marketing partners in order to provide you with marketing services and to deliver advertisements. For example, we use Shopify to support personalized advertising through third-party services, based on your online activity across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on your place of residence, you may have the right to ask us not to share information about you for the purpose of showing you targeted ads and marketing content based on your online activity across different merchants and websites. You can exercise your right to opt out of such uses here.
  • When you instruct us, make a request, or otherwise consent to the disclosure of certain information to third parties, for example to ship products to you or through your use of social media widgets or login integrations.
  • With our affiliates or more broadly within our group of companies.
  • In connection with a business transaction such as a merger or bankruptcy filing, to comply with any applicable legal obligation (including in response to subpoenas, search warrants or similar requests), to enforce applicable terms of service or policies, and to protect or defend the Services, our rights and the rights of our users or third parties.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit through the Services will be transmitted to and shared with Shopify, as well as with third parties who may be located in countries other than your own, in order to provide and improve the Services. In addition, to protect, develop and improve our business, we use certain enhanced Shopify features that incorporate data and information from your interactions with our Store, with other merchants and with Shopify. To provide these enhanced features, Shopify may use personal information collected from your interactions with our store, with other merchants and with Shopify. In these circumstances, Shopify is responsible for processing your personal information, including for responding to your requests to exercise your rights regarding the use of your personal information for these purposes. To learn more about how Shopify uses your personal information and the rights available to you, you can review the Shopify Consumer Privacy Policy. Depending on your place of residence, you may exercise certain rights regarding your personal information through the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, we recommend that you review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness or reliability of the information found on them. Information you provide in public or semi-public spaces, including information you share on third-party social media platforms, may also be visible to other users of the Services and/or users of those third-party platforms without restriction as to its use by us or a third party. Our inclusion of such links does not in itself imply any endorsement of the content of those platforms or their owners or operators, unless otherwise stated on the Services.

Children's Data

The Services are not intended for use by children and we do not knowingly collect any personal information about children who have not reached the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the details provided below to request its deletion. As of the effective date of this Privacy Policy, we are not aware that we "share" or "sell" (as those terms are defined under applicable law) personal information about individuals under the age of 16.

Security and Retention of Your Information

Please note that no security measure is perfect or infallible, and we cannot guarantee "perfect security." Furthermore, any information you send to us may not be secure during transmission. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

The length of time we retain your personal information depends on various factors, such as the need to retain the information to manage your account, provide you with the Services, comply with our legal obligations, resolve disputes or enforce any other applicable contract or policy.

Your Rights and Choices

Depending on your place of residence, you may have some or all of the following rights regarding your personal information. However, these rights are not absolute, may only apply in certain circumstances and, in some cases, we may decline your request to the extent permitted by law.

  • Right of access / right to information. You may have the right to request access to the personal information we hold about you.
  • Right to erasure. You may have the right to request deletion of the personal information we hold about you.
  • Right to rectification. You may have the right to request correction of inaccurate personal information we hold about you.
  • Right to portability. You may have the right to receive a copy of the personal information we hold about you and to request its transfer to a third party, in certain circumstances and with certain exceptions.
  • Right to opt out of sale or sharing for targeted advertising. Depending on your place of residence, you may have the right to opt out of the "sale" or "sharing" of your personal information, or to object to the processing of your personal information for purposes considered "targeted advertising" as defined by applicable privacy laws. You can exercise your opt-out rights here. Please note that if you access our website with the Global Privacy Control opt-out preference signal enabled, depending on your place of residence, we will automatically treat this as an opt-out request for the device and browser you are using. If we are able to associate the device sending the signal with a Shopify account, we will also apply the opt-out request to that account. To learn more about Global Privacy Control, visit https://globalprivacycontrol.org/. Except for Global Privacy Control, we do not recognize other Do Not Track signals that may be sent from your web browser or device.
  • Managing communication preferences. We may send you promotional emails. You may choose to stop receiving them at any time by using the unsubscribe option included in our emails. If you unsubscribe, we may still send you non-promotional emails, such as those relating to your account or orders you have placed.

If you reside in the United Kingdom or the European Economic Area, and subject to exceptions and limitations provided under local law, you may exercise the following additional rights:

  • Right to object to and restrict processing: You may have the right to ask us to stop or restrict our processing of your personal information for certain purposes.
  • Withdrawal of consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to the withdrawal.

You may exercise these rights at the designated locations within the Services or by contacting us using the details provided below. To learn more about how Shopify uses your personal information and the rights you may have, including rights relating to data processed by Shopify, visit https://privacy.shopify.com/en.

We will not penalize you for exercising any of these rights. We may need to verify your identity before we can process your requests, to the extent provided or permitted by applicable law. Under applicable law, you may designate an authorized agent to request to exercise your rights on your behalf. Before accepting such a request from an agent, we will require the agent to provide proof of the authorization you have granted them to act on your behalf, and we may ask you to verify your identity directly with us. We will respond to your request within the timeframes required by applicable law.

Complaints

If you wish to file a complaint about our handling of your personal information, please contact us using the details provided below. Depending on your place of residence, you may have the right to appeal our decision by contacting us using the details below, or by filing a complaint with the data protection authority competent for your region. For the EEA, a list of data protection supervisory authorities can be found here.

International Transfers

Please note that we may transfer, store and process your personal information outside the country in which you reside.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses, or where applicable any equivalent agreement issued by the competent UK authority, unless the data transfer is made to a country recognized as providing an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy at any time, including to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last Updated" date, and provide notice as required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please email us at support@mushustore.com or write to us at: Route des Agites 3, Aigle, 1860, CH. For the purposes of applicable data protection law, we are the data controller of your personal information.